Frequently Asked Questions

Everything you need to know about shopping with us.

What is the shipping time for my order?

Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by destination but generally range from 10-15 business days.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for unworn items with original tags attached. Please note that certain sale items may be marked as final sale and are ineligible for return.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I determine my size?

Each product page features a detailed size guide with measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your products sustainably made?

Florence by Mills Fashion is committed to conscious manufacturing. We prioritize eco-friendly materials and ethical factory conditions to ensure our clothing feels as good as it looks.